For the Smart Money Cookie

The Nokia 6233 has proved a real winner for Nokia since its release in 2005. For the money the Nokia 6233 is well featured. With the 6233 Nokia have produced a something for the masses intended to be appropriate for a broad range of customers.

A TFT, 256K colors display is fitted to this mobile phone. The Nokia 6233 has a battery usage of 340 hrs standby time and talk time of 4:00. The Nokia 6233 is that is shipped with a Li-Po 1100 mAh (BP-6M), battery cell. The Nokia 6233 is has bluetooth, for interactivity with the vast majority of accessories. In terms of size the Nokia 6233 is one of the smallest phones available. If the colour of your handset is something you are interested in, you should be aware that this handset only comes in Black. The 6233 weighs in at 110 g. The 6233 has Polyphonic (64 channels), MP3, AAC ring tones enabled as well as a vibrating alert. The 6233 is compatible with 2G GSM 900 / 1800 / 1900 and 3G UMTS 2100. The 6233 has an integrated 2 MP, 1600×1200 pixels, video(VGA) camera. For those that need access to the Internet on the move a WAP 2.0/xHTML browser is included.To allow mobile Internet access a WAP 2.0/xHTML browser is included. This mobile phone as a number of extras like, 3GPP/MPEG4 video player, Voice command, Visual Radio, Voice memo, Calculator, FM stereo radio, MP3/AAC/M4A stereo player, Built-in handsfree, Java MIDP 2.0, Calendar and Push to talk.

The most popular place to buy a mobile currently is online. Ordering online can save you a lot of money, believe it or not, it is possible to get a one year free line rental deal , which may not cost a cent.

In a separate article, I wrote that if you truly know your job, you probably are aware of 1,000 more things than somebody else, who doesn’t.

This definitely applies to managing call centers, and especially to overseeing telemarketing units.

For example, we know from experience:

(1) Louder voices sell better than softer ones.

(2) Callers are more robust, extroverted, and successful pitching from a bullpen than a private office.

(3) Informal leaders, usually your top reps or those with the longest tenure, will be more influential than the formal supervisors and managers in the phone unit.

(4) Scripts are inevitable, but to succeed they need to be enforced, strictly.

(5) Turnover is part of the telemarketing beast, that can be tamed, but usually isn’t.

If you want more information about these ideas, please see my articles that provide details.

In this piece, I want to bring up a sixth piece of knowledge: If you want peak performance from your telemarketers, keep every seat in your center occupied.

A full room is necessary for these reasons:

(1) Voices are louder and the collective loudness emboldens every individual in the group, creating peer pressures to perform.

(2) A full room means you can and will replace every vacant seat, immediately. Nobody’s seat is sacred. Only performance will secure it for the occupant.

(3) This is a desirable job, and there’s competition to come aboard.

(4) If you like the people around you, and want them to make it, help them whenever you can.

(5) Per capita achievement is raised in a full room; you’ll get disproportionately more sales than when fewer seats are occupied.

So, keep recruiting until you reach 100% capacity, and keep recruiting after that, to maintain it, dropping the worst achiever when you need a desk.

Anything less than 100% occupancy means you’re not doing your job as a manager!

Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC’s Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.